In today’s multi-touch customer-centred world, Interchange technologies helps discerning organisations to create world class customer experience using cutting edge technologies to deploy contact centres, retail centres and product experience centres.  We deploy hardware and software solutions that engage your staff and delight your customers.
Contact Centres: We assist our clients with the following:

• Contact Centre Strategy

• Contact Centre Technology: Hardware and Software

• Contact Centre Development and Implementation

• Contact Centre Upgrades

• Contact Centre Training:

• Contact Centre Maintenance and Support

Retail and Experience Centres:

• Customer Experience Strategy

• Retail Technology

• Point of Sales Machines

• Networking Solutions

• Display Solutions

• Queue Management Solutions

• Anti-theft technology

Our team of consultants combine the precision of network engineers with the flexibility of contact centre leadership. We think through the customer metrics and create a strategic direction to harness the customer value at every point of the customer lifetime.
We have a dedicated faculty of trainers and who provide relevant and up-to-date support for our contact centre and retail centre clients. We have generic courses to introduce new practitioners into customer service, contact centre operations and experience management. We also create bespoke training programmes that meet the exacting needs of our clients.

We can help your organisation improve its customer satisfaction by deploying both technology and human interface solutions that will push your customer experience beyond the reach of your competition while adding real value to the corporate bottom-line.